Netfor, Inc.
The Art and Science of the Customer Experience
Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media and online chat to receive world-class customer service, help desk support, order fulfillment and field services.
Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico and Canada.
How Netfor will help you grow and succeed:
Hours and Location:
This is a 100% Remote Job (Work from Home) While we actively hire across multiple states, we are not able to hire in every state. To be considered, you must reside in one of the states where we are currently hiring and confirm this on your application. Hours range from 32-40 hours a week for 1st shift Monday-Friday (5 working days a week), weekends will be required after training. Netfor operates 24 hours a day 7 days a week.
Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings).
Summary of Job Responsibilities
Working with a great team of peers, you’ll be supporting client contracts with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base.
OUTLINE OF ESSENTIAL JOB RESPONSIBILITIES:
Under general supervision of service desk leadership, provide customer support for instructional calls, question and answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment. Answering phone calls with a smile is a must. Able to clearly communicate directions in a user-friendly, professional manner and clearly documenting the issue and solution in ticketing software.
KEY DUTIES AND RESPONSIBILITIES:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
KNOWLEDGE, SKILLS, AND ABILITIES:
COMPENSATION:
Starting pay is $16 an hour depending on experience, technical aptitude, typing skills.
Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical, and a well-rounded wellness program. Company paid telehealth and mental health visits.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.